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Job Title: Scheduling Support Intern (2 positions)
Location: Wilmington, DE United States
Position Type: Internship
Post Date: 07/09/2024
Expire Date: 09/09/2024
Job Categories: Customer Service and Call Center
Job Description
Scheduling Support Intern (2 positions)

The primary responsibility for the Scheduling Support Intern is to provide support to the US scheduling team. You will work with a variety of report systems, update our customer relationship management (CRM) software system, and collaborate with our field service and sales teams. Your role will enable our teams to deliver an exceptional customer experience. This 6-to-12-month intern opportunity offers an unparalleled chance for you to develop professionally while working for a global leader in laboratory and clinical technologies. The position requires a commitment of 10-20 hours weekly during business hours of 8:30 a.m. and 8:00 p.m. at our Wilmington, Delaware site, ensuring ample time to immerse yourself in our culture and work projects.

Responsibilities include:

Routinely run service order backlog reports utilizing our analytics system; analyze past due services and work to resolve.

Update our CRM system with notes and accurate customer information.

Develop strong relationships with our internal business partners, enabling a superior customer experience.

Manage chat and call queues, answering customer inquiries in real time.

Effectively communicate with the field service engineers and maintain accurate record of engineer availability and commitments utilizing our business scheduling tools, including SAP and our CRM.

Communicate with sales teams to ensure accurate customer information and expectations are provided to scheduling and service teams.

Ensure all working relationships follow Agilent Technologies Standards of Business Conduct.

Qualifications & Requirements
Job Posting Qualifications

Currently enrolled in a Bachelorís Degree program, with a focus or Science, Engineering or Business.

Candidate must be detail oriented.

Must possess effective communication and interpersonal skills.

Adept planning and organizational skills.

Ability to thrive in a dynamic and fast paced environment.

Proactive attitude and ability to generate ideas and problem solve.

Driven to achieve a successful experience for our customer.
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Contact Information
Contact Name:Pauline Carter
Contact Email:pauline.carter@agilent.com
Website:https://agilent.wd5.myworkdayjobs.com/Agilent_Student_Careers/job/US-DE-Wilmington/Scheduling-Support-Intern_4027343
Company Description:
As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We canít wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.
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