TECHNICAL SUPPORT:
1. Provide L1-L2 technical support to clients via phone, email, chat, or in-person.
2. Ability to multi-task
3. Diagnose and troubleshoot hardware, software, and network-related problems.
4. Escalate complex issues to higher-level support teams when necessary.
5. Basic understanding of network and server technology: DHCP, DNS, Hardware, Routing, Event Logging, etc
6. Remote software installs (Adobe, Microsoft, etc.)
7. Triage printer, VPN connection, and other hardware, software, and connectivity-related issues
8. Active Directory and Office 365 password resets
9. Configure Exchange/Office365 settings for mobile devices such as iPhones and Androids
10. Ability to liaise with the customer, 3rd party vendor, or manufacturer for support calls
11. Other responsibilities include participating in ongoing training and attaining manufacturer certifications,
developing and maintaining relationships with client and vendor contacts, and preparing and presenting
base-level service and monitoring reports to management regularly.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.